Refund policy

Last updated: July 15, 2026

At Salty Ride, we want you to love your purchase. If you're not completely satisfied, we're here to help.

Returns

We accept returns within 30 days of receiving your order.

To be eligible for a return, your item must:

  • Be unused and unwashed.
  • Be in its original packaging.
  • Be in the same condition that you received it.
  • Include proof of purchase.

Items that have been used, washed, damaged, or are not in their original condition are not eligible for a return.

Exchanges

We offer exchanges within 30 days of delivery for a different colour, subject to availability.

To be eligible for an exchange, the item must be:

  • Unused and unwashed.
  • In its original packaging.
  • In resalable condition.

Customers are responsible for return shipping costs when requesting an exchange.

How to Request a Return or Exchange

Please contact us at hello@saltyride.com.au with:

  • Your order number.
  • A brief description of the reason for your return or exchange.

We will provide instructions on how to return your item.

Please do not send your item back without contacting us first.

Return Shipping Costs

Customers are responsible for return shipping costs unless:

  • The item is faulty.
  • The item arrives damaged.
  • We sent the wrong item.

Refunds

Once we receive and inspect your returned item, we will notify you of the outcome.

If your refund is approved, it will be processed to your original payment method within 5–10 business days.

Please note that your bank or payment provider may take additional time to process the refund.

Original shipping charges are non-refundable unless the return is due to our error.

Damaged or Incorrect Items

If your order arrives damaged, faulty, or incorrect, please contact us within 7 days of receiving your order.

Please include:

  • Your order number.
  • Photos showing the issue.

We will arrange a replacement or a full refund at no additional cost.

Australian Consumer Law

Nothing in this policy excludes or limits your rights under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

Contact Us

If you have any questions about this Return & Refund Policy, please contact us at:

Email: hellosaltyride@gmail.com